Terms and Conditions

Terms & Conditions

A.Introduction

These terms and conditions of use (“Terms of Use” or Terms) of the website www.stylespafurniture.com and instances thereof (Website) between STYLESPA FURNITURE LIMITED, a company incorporated under the Companies Act, 1956, (Company or STYLESPA FURNITURE and its successors and assigns) and the users of the Website or The Customer (“They” or “Their” or “Their self” or “User”) describe the terms on which the Company offers the customer to access to the Website. The Customer agrees to accept and be bound by these terms and conditions by accessing the website and/or placing an order of purchase of furniture. Regardless of whether or not the customer chooses to register with us or place an order with us, the customer confirms the acceptance of these terms and conditions upon use of the website.

The Customer can access most of the pages of the website without registering their details with us. Certain areas of the website are only open to the Customer if the customer registers.

The Customer is requested to read and familiarize themselves with these terms and conditions and if the Customer does not accept them, let them not use the website.

NOTE: This document constitutes an “electronic record” under the provisions of the Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

B.Registration & Other Obligations

As a new Registered User, these Terms and Conditions shall be effective and binding upon the customer™s ‘acceptance’. ‘Acceptance’ shall mean the customer™s affirmative action in filling the registration data and clicking on the ˜continue™ button as provided on the registration page. If the customer does not accept these terms and conditions, the customer need not fill up their registration data or click “continue” on the Registration page.

The customer recognizes that the Registered Data is for the purpose of processing the online purchase order and for providing ancillary services or products that may be offered by Stylespa Furniture Ltd from time to time. The customer authorizes Stylespa Furniture Ltd to retain such data and to transmit the data to its various outlets/offices (whoever is/are with Stylespa Furniture) which provide such services or products, in whichever country they may be located. The customer acknowledges that Stylespa Furniture Ltd and /or its chosen partners may contact the customer  via email or other means for their order or changes or alterations to the order or for promotional purposes.

The customer is responsible for maintaining the confidentiality of their User ID and Password and for restricting access to their computer, computer system and computer network, and they are responsible for all activities that occur under their User ID and Password.

The customer agrees to provide accurate, true and complete updated information of themselves as requested for by Stylespa Furniture Ltd at the time of registration and/or from time to time. Should the Customer provide any data or information which Stylespa Furniture Ltd has reason to believe to be false, inaccurate or incomplete, Stylespa Furniture Ltd shall have the right to terminate or suspend their account/membership and deny the Customer access to the website.

In using the website the Customer will not:

    1. Omit, delete, forge or misrepresent information.
    2. impersonate any person or entity, or falsely state or otherwise misrepresent an affiliation with any person or entity;
    3. engage in any activities intended to withhold or cloak identity or contact information;
    4. send harassing and/or threatening messages to Stylespa Furniture;
    5. post excessive responses to interactive features or functions of this Site or
    6. engage in ‘flooding’, i.e., ICMP flooding and mail bombing (sending large amounts of email repeatedly to the Stylespa Furniture Ltd email address)

The Customer agrees that they are responsible for their own communication and that they will not post, disseminate or transmit any content that Infringes or violates any party’s copyright, trademark, trade secret, patent or other proprietary right including, but not limited to, using third-party material which is the subject matter of copyright, without appropriate permission and using or distributing third-party information protected as a trade secret in violation of a duty of confidentiality;

The Customer does not have the right to disseminate or transmit under law, or contractual or fiduciary relationships; or attempt to penetrate security measures of the web site, service or obtain or bypass others passwords;

C.Customer™s Obligations

In these Terms and Conditions, and in the context of a registered user or where the context so requires, the term ‘The customer™ shall mean any natural or legal person who has agreed to become a member of the website by providing Registration Data while registering on the Website using the computer systems of the Website; has accepted the terms and conditions contained in this electronic record and has allocated himself a unique identification user name or “User ID” and “Password”.

The customer accepts that Stylespa Furniture Ltd has the right to amend these terms and conditions at any time without prior notice and consequently agrees to review these terms and conditions periodically and/or prior to each online purchase of furniture. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the website which will override these terms and conditions to that extent only. In that event, the other terms and conditions herein shall remain in full force. If the customer does not wish to accept any such expressly designated legal notices and conditions, the customer should not continue to use the website.

The customer agrees that in no event shall Stylespa Furniture Ltd be liable for any direct, indirect, incidental, special or consequential damages arising out of or in any way connected with the use of the website or for the delay or inability to use the website, or for any information, products, and services obtained through the website, or otherwise arising out of the use of the website, whether based on contract or strict liability or any other law or otherwise.

D.Eligibility

The Customer shall use the website only if they are competent to enter into a legally binding contract under the provisions of the Indian Contract Act, 1872. If the Customer is a minor and if the Customer wishes to purchase furniture through the Website, the Customer may do so through their legal guardian or parents who have registered themselves as Registered Users of the website. Stylespa Furniture Ltd reserves the right to terminate the Customer™s membership without assigning any reasons.

E.Customer™s Online Order/Payment

The Customer accepts that upon ordering furniture online from the website the Customer is deemed to have placed an order with Stylespa Furniture Ltd for purchase of the specified furniture. The Customer recognizes that they can purchase furniture through the website only through their membership account and all online payments will be accepted only through valid and authorized credit/debit cards/net banking. The website secure server software (SSL) technology will encrypt all registered data, including their name, address, credit/charge/debit card (“Card”) details and telephone numbers and ensure 100% safety in the online transactions the Customer makes on the website.

During the process of purchase on the website, the Customer will be appropriately guided through various stages from choosing their furniture to confirmation of their payment and furniture item. A Market Perceive Price/Offer Price (MPP) and is displayed in relation to each piece of furniture on the website and is inclusive of all applicable taxes at the current rates and is correct at the time of entering the information into the system.

 

Stylespa Furniture Ltd reserves the right to refuse to process a transaction for any reason or refuse service to anyone at any time at its sole discretion. Stylespa Furniture Ltd shall not be liable to the Customer or any third party by reason of it withdrawing any furniture from the website whether or not that furniture has been sold.

F.Delivery

Once the Customer had made a valid online purchase of furniture from the website and upon receipt of the payment in relation to product price and location wise delivery charges, Stylespa Furniture Ltd will thereafter transmit a confirmation email to their registered email address informing you the Sale order number and approximate date of delivery of their furniture.

Stylespa Furniture Ltd will deliver their purchased furniture to the Customer™s place. The product shall be delivered within the time specified on our website for selected product. If the Customer™s premises are located within a gated and/or high rise complex, then the Customer agrees to make available adequate arrangements for smooth carriage by the carrier at their owned cost and consequences from such main gate of the complex to their doorstep irrespective of the floor of their complex. The Customer agrees to ensure that access is suitable for the delivery of the furniture at their desired location. Stylespa Furniture Ltd will not accept cancellation/rejection of the product purchased by the Customer, at the time of delivery on the ground that access to their desired location is not possible (e.g. doorway too small, insufficient space to maneuver the furniture through the premises, road inaccessible to delivery van, etc.), subject to their general right of cancellation under the cancellation clause. Before ordering, the Customer is under an obligation to ensure that there is adequate space to take their purchased furniture through any doorways and windows of their premises, taking note of any restricted passageways, stairs and awkward turns.

Stylespa Furniture Ltd will make every effort to carry out deliveries on the given date. The delivery date given to you is an estimate given in good faith. If Stylespa Furniture Ltd finds subsequently that the estimate is inaccurate, Stylespa Furniture Ltd will endeavor to inform you using the registered contact numbers and/or email address from their registered data.

If the purchased furniture remains at Stylespa Furniture Ltd’s warehouse for more than one week during which time the Customer fails to accept delivery after confirmation (despite Stylespa Furniture Ltd having contacted them to do so), Stylespa Furniture Ltd reserves the right to claim charges including levies incurred by Stylespa Furniture Ltd prior to delivery/re-delivery of the product.

G.Warrantee limited to Manufacturing defects

The Customer shall be availed with the one year warrantee on selected products limited to manufacturing defect found after signing and declaration of the products received in good condition. Limited warrantee covers rectification of the damaged products in terms of replacement or repairs of the damaged part of the product within the period of 30 days from receipt of the intimation through email or phone mentioned herein. Warrantee does not cover replacement of the products. The Customer shall agree and undertake not to claim replacement of the products at any time on acceptance of the products if manufacturing defect is found.

This limited warrantee does not cover user™s damage which includes but not limited to physical damage to the products, negligence, cuts, violation of the user™s guide any external damages to the products while shifting by self or by their representative and any other damages apart from manufacturing damage.

Warrantee program is limited for one year from the date of delivery of the products. This warrantee program is revocable at any time by the Stylespa Furniture. Revocation of the warrantee is fullest discretion of the Stylespa Furniture Ltd and the same shall be intimated to the Customer by updating, amending this term and conditions on website.

The rectification of the damaged products shall be subject to submission of the technical report by the technical team of the Stylespa Furniture. Decision of the technical team of the Stylespa Furniture Ltd shall be final and binding on both the parties. Rectification process shall take place only after submission of the technical report and subject to decision of the technical team.

Repair and replacement work shall be done on the basis of the volume of the work; if in the event, repair/replacement is of minor in nature, the same shall be done at their place. The Customer shall allow our representative to undertake necessary rectification work. In case of major rectification work, the product has to move to our authorized service centre. The Customer should allow our representative to shift the product from their preemies. The Customer shall take care of necessary permissions from society/local authorities, if required. Necessary charges shall be applicable for the same. Estimated time period for Repair/replacement of the damaged part shall always subject to availability of the particular part in warehouse of the Stylespa Furniture. Delivery time of the repaired product may take time and the same shall be intimated to the Customer in advance.

Warrantee shall be applicable to the product assembled by Stylespa Furniture Ltd authorized technicians

H.Exchange / Returns Policy

We believe in providing quality merchandise at fair price to our customers.

  • Exchange / Returns will be made only against a valid receipt.
  • Products sourced exclusively on confirmed customer order will not be returned / exchanged.
  • Warranty/Guarantee will be governed by the terms & conditions of the manufacturer with a valid receipt.
  • We issue only credit note(s) against the product(s) returned.
  • In case of loss of credit note(s), no duplicate will be issued.
  • Delivery charges and additional octroi charges (if any) are not refundable.
  • Management reserves the right to amend terms & conditions without prior notice.
  • All credit card transaction disputes have to be settled within 48 hours from the date of transaction.
  • Warranty will be governed by the terms & conditions as mentioned on the Home Delivery challan.
  • In the event of any dispute, the same shall be subject to Chennai Jurisdiction.

 

I.Short Delivery, Defective Goods Or Damaged Goods

At the time of delivery, the Customer should carry out a visual inspection of the furniture before signing to declare that the Customer has received their goods in good condition. To protect their interest, any claim made by the Customer concerning short delivery and/or damaged and/or defective furniture found on delivery, or concerning damaged or defective goods found at a later date, but not later than seven days from the date of delivery, must be notified to the customer care department of Stylespa Furniture Ltd by e-mail at reachus@stylespafurniture.com. Stylespa Furniture Ltd does not accept any claims for damage caused by the Customer at any time.

Stylespa Furniture Ltd does not warrant to cover the effects of normal wear and tear, or damage caused by accident, movement, abuse or neglect of the purchased furniture within their premises.

J.Packing

All furniture will be delivered in standard Cardboard cartons. The carton containing the furniture delivered to the Customer will be appropriately marked in accordance with the requirements of appropriate laws for the time being in force.

K.Force Majeure

No Party shall be deemed to be in default if performance of the obligations required by this terms and conditions is delayed or becomes impossible because of any act of God, war, fire, strike or other labour disturbances, technological or civil commotion or disruption, riots, epidemic, acts of Government, its agencies or officers, or any other legitimate cause which is not due to any act or omission of the Parties, beyond the control of the Parties and not being due to lack of funds or financing (“Force Majeure Events”).

Any Party claiming restriction on the performance of any of its obligations under this terms and conditions due to the happening or arising of an event or circumstance defined as a Force Majeure Event in Article K hereof, shall notify the other Party of the happening or arising and the ending or ceasing of such event or circumstance within 5 (five) days of determining that a Force Majeure Event has occurred or has ceased to occur. In the event any Party anticipates the happening of a Force Majeure Event, such Party shall promptly notify the other Party.

L.Product Description

Each piece of furniture purchased by the Customer online is sold subject to its Product Description. Stylespa Furniture Ltd will take all reasonable care to ensure that all details, descriptions and prices of furniture displayed on the Website are correct at the time when the relevant information was entered into the system. Although, the website is kept as up-to-date as possible, information including Product Description, appearing on the website at a particular time may not always reflect the position at the exact moment the Customer places an order. The Customer is therefore advised to visit Stylespa Furniture Ltd’s nearest showroom to conduct a visual inspection of the piece of furniture, prior to purchase.

Stylespa Furniture Ltd reserves the right to withdraw any furniture/offers from this Website at any time and/or remove or edit any materials/pages or content on the Website.

M.Installation/assembly services

Stylespa Furniture Ltd provides the services of installation/ assembly required for the products. If the Customer desires to opt for assembly service through our authorized technicians, the product will assembled at their premises within 4 – 5 days of delivery.

On acceptance of this term of assembly services, we shall assume that the Customer has confirmed and consented to undertake the assembly activities at their premises. Our technicians shall visit the Customer™s premises with prior intimation and permission. Delay in providing consent for assembly work, from the date the product/s was delivered, shall not be counted in 4 “ 5 days.

Stylespa Furniture Ltd requires prior confirmation towards the place to fix the products. Further, the Customer shall organize the space for comfortable assembly without any hindrance. Our technicians shall not be responsible for handling any product/s other than the product purchased from Stylespa Furniture. Upon completion of the assembly work, Stylespa Furniture Ltd technicians shall not be responsible for movement of the product at any location other than the place confirmed by the Customer. Any damages incurred during such activity undertaken by their representative shall be excluded from warrantee norms.

N.Intellectual Property

Stylespa Furniture Ltd Limited is the exclusive proprietor of the trade mark “Stylespa Furniture” as well as its stylized logo script of the letters having a unique colour combination (referred to as “the trade mark”) as depicted on the website and in other material. Stylespa Furniture Ltd Limited also has the exclusive copyright in the designs in the furniture sold by it. Any person illegally or unauthorized using the trade mark or any other mark which may be deceptively similar to the trade mark or any other intellectual property owned by it shall be proceeded with in accordance with law and such legal action may entail criminal and/or civil proceedings in the Competent Courts.

Stylespa Furniture Ltd Limited is the exclusive proprietor/owner of the copyright in the design, layout, content and software of the website and all printed material including, but not limited to, brochures, fliers, etc and any infringement and/or unauthorized use thereof will be vigorously dealt with in accordance with the law.

O.Dispute Resolution

Any dispute relating to any of these terms and conditions or any transaction of purchase conducted by the Customer though the website shall be submitted to sole arbitration under the Arbitration and Conciliation Act, 1996. The sole arbitrator shall be appointed by Stylespa Furniture Ltd Limited. The award of the arbitrator shall be final and binding on the Customer as a decree of a court of law. The jurisdiction and venue for arbitration shall be at Chennai only.

If any clause (or part of a clause) of this agreement is found by any Court or Authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall continue to subsist and remain in force.

By accessing this website the Customer agrees that only the Courts in Chennai shall have the jurisdiction to entertain any suit or other proceedings by or against Stylespa Furniture Ltd Limited.

P.Disclaimer

The information contained in the website is only for the Customer™s general information about Stylespa Furniture. It does not constitute advice and the Customer should not rely upon such information for making/ refraining from and/or making any decision.

Stylespa Furniture Ltd hereby excludes any warranty, either express or implied, as to the correctness, completeness, timeliness, accuracy, fitness for a particular purpose of the website or any of its contents.

By accessing the website the Customer agrees that Stylespa Furniture Ltd will not be liable for any direct/indirect or consequential loss, damages or compensation arising from the use of the information and material contained in the website or from their access of other material on the internet via web links for this website.